ACCEPTANCE OF THESE GENERAL TERMS AND CONDITIONS
The purpose of these General Terms and Conditions is to inform customers of the terms and conditions under which the seller will complete the sale and delivery of items ordered, as well as set out the rights and obligations regarding the sale of items by the seller to the customer. They shall apply, unreservedly and without restriction, to the sale by Epiphyte of items available on its website, www.wanda-collection.co.uk.
Confirming an order constitutes full and irrevocable acceptance of these General Terms and Conditions, which the buyer acknowledges to have read and understood prior to his/her order. Sales are completed by mail order only. Epiphyte SARL reserves the right to amend its General Terms and Conditions at any time. All orders are subject to these General Terms and Conditions, to the exclusion of all other conditions of purchase.
SUPPLY OF GOODS AND SERVICES
www.wanda-collection.co.uk provides a commercial service to its users. This service is available in EU .
Sales are completed by mail order only. Parcels will be shipped by standard post and/or by private carrier.
All goods that we sell are compliant with all applicable English laws and standards. If you live outside United Kingdom please note that you are the importer (or intra-community purchaser) of the item(s) in question.
You are responsible for any and all applicable customs fees, local levies, import taxes or State taxes.
You should confirm your options for importing or using goods and services of which you intend to take delivery with the relevant authorities in your country.
Specifically for deliveries outside united Kingdom, you are liable towards the relevant local authorities for payment of all taxes, fees or levies for private copying or more generally under intellectual property rights.
CONTRACTS OF SALE AND ORDERS
You confirm that you are aged 18 or older and have the legal capacity or parental permission to place an order on the website.
These General Terms and Conditions are available on the website, www.wanda-collection.co.uk.
When confirming an order, clicking on "I have read, understood and agree to the General Terms and Conditions" constitutes an irrevocable commitment and automatic acceptance by the customer, unreservedly and without restriction, of these General Terms and Conditions. Through this action, the customer acknowledges that he/she has read, understood and agrees to the General Terms and Conditions.
Clicking "Confirm" shall constitute final consent to enter into a contract with WANDA COLLECTION for your chosen item(s), without prejudice to your right of withdrawal under Article 9 of these General Terms and Conditions.
Clicking "Confirm" constitutes an electronic signature. The parties expressly agree that this electronic signature has the same value between the parties as a handwritten signature.
After placing your order, you will receive a confirmation email from WANDA COLLECTION confirming receipt and including details of your order (hereinafter "confirmation email"). The confirmation email shall constitute acceptance by WANDA COLLECTION of your order and form the contract of sale between you and WANDA COLLECTION. It shall contain all constituent contractual information between you and WANDA COLLECTION (e.g. items ordered, price, delivery times, shipping costs, etc.)
WANDA COLLECTION reserves the right not to confirm an order for any reason whatsoever, including, but not limited to, issues with the supply or availability of an item, or an issue with the order received.
This contract consists of the following documents, in descending order of legal value: (1) these General Terms and Conditions; (2) the confirmation email.
However, photographs of items for sale by WANDA COLLECTION on the website are not contractual. Only product descriptions are contractual, in particular for items that feature "simulation" photos. WANDA COLLECTION accepts no responsibility for any errors or alterations (e.g. treatment of photographs).
WANDA COLLECTION recommends that Buyers retain a paper or electronic copy of this information.
PRICE - BILLING
Prices for items sold on the WANDA COLLECTION website are indicated in Livre Sterling and include the applicable rate of English VAT. They do not include the cost of delivery, which is an additional charge and is specified in the order confirmation.
WANDA COLLECTION reserves the right to amend its prices at any time and to pass on increases and reductions in supplier prices. They are also subject to introductory, promotional and sales event pricing arrangements. Items are charged according to the price list applicable at the time orders are placed.
Items shall remain the property of WANDA COLLECTION until you have fulfilled all of your obligations towards WANDA COLLECTION, in particular until payment has been received in full.
For orders to countries other than mainland United Kingdom, you are the importer of the item(s) in question. Customs fees or other local taxes, import levies, or State taxes may be payable. Such fees and amounts are outside the scope of WANDA COLLECTION. You will be fully responsible for all related declarations, and liable for all payments, to relevant authorities and/or administrative bodies in your country. All orders are payable in Livre Sterling (£), regardless of where they are placed.
WANDA COLLECTION will generate an original copy of the invoice, which will be enclosed with the package for delivery. Neither the purchase order generated by the customer online, nor the order confirmation email sent by WANDA COLLECTION, constitute an invoice.
Discounts and free gifts.
One discount in the form of a promotional code, is granted per order.
AVAILABILITY OF ITEMS
WANDA COLLECTION undertakes to honour orders received subject to its available stock or the available stock of its suppliers.
Where one or more items are unavailable, WANDA COLLECTION shall notify the customer of this by email as soon as possible. The customer may agree to this time frame or decide to cancel his/her order (without penalty) in light of this new information.
The product description shall indicate "Product available in (x) days".
In the basket, the delivery date is indicated in the item description: "Date for dispatch: xx/xx/xxxx".
Availability is also subject to change over the course of a day, depending on the level of sales.
Where orders contain multiple items, the delivery time for the order shall be that for the item with the longest delivery time.
FULFILMENT OF ORDERS AND DELIVERY
Orders shall be fulfilled within the time frames stated on the "delivery information" page on the website and on the Order Confirmation Email, subject to availability of the item in question and absent any specific agreement between the parties. The Parties are agreed that delivery times are indicative only and that WANDA COLLECTION cannot offer guarantees in this respect.
For orders of multiple items at the same time with different shipping times, the order shipping time will be that for the item with the longest time frame.
Items shall be sent to the delivery address that you provide when placing the order. As such, you are bound by the information that you provide when placing an order. WANDA COLLECTION accepts no responsibility for failure to complete deliveries due to errors in the wording of your contact details (e.g. first name, surname, house number and street name; postcode, telephone number, email address). In such cases, you shall be responsible for delivery costs, which shall be charged at their actual rate.
Delivery shall be deemed completed as of handover of the item(s) by the postal service or private carrier (the postal service and all private carriers shall be hereinafter referred to collectively as "the Carrier"). The delivery slip (and/or acknowledgement of receipt) provided by the Carrier, dated and signed by you upon delivery of the item(s), shall serve as proof of carriage and delivery. WANDA COLLECTION therefore recommends that you inspect the condition of the delivered item(s) upon delivery before signing the delivery slip and/or acknowledgement of receipt of the parcel from the Carrier.
Where the recipient is not present at the time of delivery, the Carrier shall leave a note of attempted delivery at the delivery address provided.
Where items are not collected within the time frame given by the Carrier, the item(s) shall be returned to WANDA COLLECTION, who may refund the cost of items. You remain responsible for all shipping costs.
In the event of delays, damage, total or partial loss, or any other issue, you are responsible for all remedial action initiated with respect to the Carrier. WANDA COLLECTION accepts no responsibility in this respect.
If you note any faults, you must notify the Carrier in writing of any reservations, along with specific details and dated with acknowledgement of receipt within three (3) working days of receiving the item(s). A copy should be sent to WANDA COLLECTION.
Photographs, text, designs and technical descriptions may come from documents issued by manufacturers or producers, reproduced under their supervision and with their consent. We accept no responsibility for any minor differences between the contract product and the product delivered.
WANDA COLLECTION shall refund or exchange items that do not match the specifications as stated in the purchase order.
Where this is the case, WANDA COLLLECTION requests that you provide details of the non-compliance of item(s) delivered, in an email to firstname.lastname@example.org within 48 (forty-eight) hours of delivery.
All returns must be subject to a formal agreement between you and WANDA COLLECTION.
All returns accepted by WANDA COLLECTION in the event of a visible fault or non-compliance with the delivered items, which shall be recorded by WANDA COLLECTION, shall entitle you to a replacement item free of charge or a refund, to the exclusion of any other form of compensation.
Items must be returned to WANDA COLLECTION in full (i.e. including accessories, instructions), in their original packaging, in good condition and must be accompanied by a copy of the Order Confirmation (or invoice, where applicable). Items returned incomplete (i.e. missing parts or accessories) or damaged (e.g. dents, scratches), showing signs of use, or soiled in the case of washed, dirty or ironed fabrics, etc. shall not be accepted or eligible for exchange.
Upon receipt of the item(s) in their correct and proper form, WANDA COLLECTION shall, as per your choice, exchange (in return for the items initially ordered) or refund the item(s) in question.